Our Philosophy About Service
Kevin Dawes • June 24, 2019
Have you ever been immediately turned off by a pushy sales person who basically tried to word things in a way that made you feel like you NEEDED to buy something from them? Did you tell him no and he immediately ignored what you said and went right into his next rebuttal, still pressuring you to buy? We have all dealt with that sort of tactic and obviously (unfortunately) it must work because there are still plenty of pushy commission-based sales people out there. Many of them go door-to-door selling pest control services. We frequently hear how annoying they are from our current customers.
So, if it works, why don’t we do things like that? There are a couple reasons. The first one might sound a little cheesy in this day and age, but basically, we really try to treat our customers and potential customers how we want to be treated. We try to just give them the facts about our service and expectations, our pricing, and then without pressure let them decide if that is something they want to buy. The second reason is retention. If a customer feels pressured to buy, they often have buyer’s remorse. They may soon be looking for ways to cancel the service, and they will feel virtually no loyalty to the company that pressured them when they weren’t ready to make a decision. We only want customers who have CHOSEN us because they like the service we provide, and stick with us year after year because they know they can always expect awesome results and great continued customer service. We work hard every day to continue to impress our customers, and this is why we retain over 96% of our customers from one year to the next.
Another thing that separates our company from most others in the Spokane metro area is service interval spacing. Most companies are on a quarterly plan. That means they are coming out in the dead of winter, selling you a treatment that you probably don’t really need. This allows them to keep their techs busier all winter, and there is something to be said for that. But, is the customer really getting the best service? Especially when it comes to wasp control, we feel like we can offer WAY better service by condensing those four treatments per year between February and November (approximately every 9-10 weeks when you need it most). Customers who are on our regular maintenance plan are still covered throughout the winter, so if there is suddenly an ant problem or whatever, we will be right out there. We are open all winter and easy to reach. So either way, regular maintenance customers will receive four treatments per year. Why not get those treatments when they can actually benefit you the most?
Our company really is a small, family owned business. We frequently bump into customers at restaurants, grocery stores, Indian’s games, etc. We love this community and want our reputation to always be highly positive. If you are looking for this type of customer service, give us a call. We would be happy to talk with you and give you a zero-pressure quote for regular service.
Call, text, or email us today for a zero-pressure quote. 😊
