FAQs
Question:
If I have pest problems between my regular services, will you come out and take care of it?
Answer:
Absolutely! In most cases there would be no charge. Please refer to your original agreement/quote for more details.
Question:
Are your products kid & pet friendly?
Answer:
All of the products we use should be avoided until dry – typically 1-2 hours, but after that they are kid and pet-friendly. We often use products that are biologically derived from the chrysanthemum flower. Additionally, most of the products we use are approved by the Environmental Protection Agency to be used even inside hospitals, daycare centers, veterinary clinics, and restaurants. We consider safety to be our biggest responsibility.
Question:
Do your products smell? Do I need to leave my home during the service?
Answer:
It is extremely rare for a customer to smell the products we apply (especially inside their home). None of the products we apply inside will be going airborne. It is virtually never necessary to leave your home during service.
Question:
Will the products you use damage surfaces in or around my home?
Answer:
As long as a light mist of water will not damage the surface we are spraying, then our products will not damage the surfaces they were applied to. If you have a hardwood floor that can’t be cleaned with moisture, please let us know and we will avoid those areas.
Question:
Will your products hurt or kill my plants?
Answer:
No; none of the products are phytotoxic. We also try to be extra careful and avoid getting near any edible plants. If you have any specific concerns regarding plants that you want us to avoid, please text our office and we will attach those concerns to the notes we have on your account. That way, the technician will always review that information right before each service.
Question:
Will the products you use still be effective after it rains?
Answer:
Yes! Most of the products we use are non-water soluble and designed to stay effective through most weather conditions. Additionally, most of the areas we apply the products are at least partially protected from the rain. (Examples: under eaves, under the lower edge of the siding, etc.)
Question:
How do I know the technician was actually at my home?
Answer:
We will always text you a few days prior to each service and then again when we are actually driving to your home. Once service is complete, we will leave a detailed summary of the service at your door. Additionally, all of our trucks have GPS tracking so our office can verify exactly when we were at your home. Please call us if you ever have concerns.
Question:
Do I need to be home at the time of service?
Answer:
No. Please just make sure pets are inside and gates are unlocked so we can provide you the best possible service. Also, moving personal items such as toys, stored items, pet dishes, etc. away from the home before service will allow us to be as thorough as possible which can greatly increase the effectiveness of our service.
Question:
Will you be treating inside my home each time too?
Answer:
Typically, once a customer is on a regular maintenance plan, there will not be any need to apply chemicals inside your home. We never want to apply a product when it isn’t needed and there is no target pest. However, IF you are seeing spiders/insects inside your home, you can always request that we treat inside and out.
Question:
Are you licensed and insured?
Answer:
Absolutely. We always strive to conduct business 100% by the book. You can verify our licensing through the Washington Department of Agriculture website.
Question:
What forms of payment do you accept?
Answer:
All standard credit/debit cards and personal checks. We do not accept cash or cryptocurrency.
Question:
Do I need to sign up again each year?
Answer:
No. Your service plan automatically renews each year, but you can cancel without penalty at any time (3 days notice appreciated). We do not lock any customer into a service they no longer want. Please refer to your quote/agreement for details, and never hesitate to ask if you still have any questions.
